Frequently Asked Questions

Everything you need to know about shopping with Oclean Official Store.

How long does shipping take for my order?

Standard shipping typically takes 5-7 business days, while express shipping options are available at checkout for delivery within 2-3 business days.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings cannot be returned.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are the colors of the products accurate to the photos?

We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight variations in color may occur.